Pricing and Refund Policy
Welcome to Wraqi, your partner for modern and secure administrative management.
Our services are designed to provide a seamless and transparent experience. Here are the details of our pricing and refund policy:
Our Services and Pricing:
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1. Document Signing
- Cost: 20 MAD per electronic signature.
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How it works:
- Each signer of the document requires an individual signature.
- Example: If a document is signed by 10 people, the total cost will be 200 MAD.
- Benefits: Certify and secure your documents in just a few clicks, without leaving your home.
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2. Certified Copies
- Cost: 20 MAD per certified document.
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How it works:
- Obtain official certification for your documents in digital format.
- Common documents: Diplomas, ID cards, birth certificates, etc.
Refund Policy:
We are committed to high standards of reliability and transparency. However, certain situations may warrant a refund:
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Cases Eligible for Refunds:
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Proven technical issues:
- Example: If an electronically signed document is not generated with the required QR code for validation.
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Certification process failure:
- If the platform cannot complete the final step of document certification.
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Errors caused by Wraqi:
- Any malfunction preventing the completion of your request.
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Proven technical issues:
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Cases Not Eligible for Refunds:
- Document rejection by an administration for external reasons (e.g., content errors, non-compliant format).
- Errors or omissions in the information provided by the user.
Prepaid Electronic Signatures:
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How it works:
- You can purchase a predefined number of electronic signatures in advance.
- These signatures can be used to sign your documents as needed.
- Example: If you purchase a pack of 50 signatures, you can use them to sign up to 50 documents or 50 signatories.
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Pricing:
- The fee per electronic signature may vary depending on the number of signatures acquired. This allows you the flexibility to use them at your own pace.
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Conditions:
- Prepaid signatures are non-refundable.
- They do not have an expiration date and can be used until the stock is exhausted.
- Ideal for businesses or frequent users looking to optimize their administrative processes.
- Important Note: The fee of 20 MAD covers administrative costs related to verification and processing. As such, it is non-refundable in cases of document rejection for these reasons.