Pricing and Refund Policy

Welcome to Wraqi, your partner for modern and secure administrative management.

Our services are designed to provide a seamless and transparent experience. Here are the details of our pricing and refund policy:

Our Services and Pricing:
  • 1. Document Signing
    • Cost: 20 MAD per electronic signature.
    • How it works:
      • Each signer of the document requires an individual signature.
      • Example: If a document is signed by 10 people, the total cost will be 200 MAD.
    • Benefits: Certify and secure your documents in just a few clicks, without leaving your home.
  • 2. Certified Copies
    • Cost: 20 MAD per certified document.
    • How it works:
      • Obtain official certification for your documents in digital format.
    • Common documents: Diplomas, ID cards, birth certificates, etc.
Refund Policy:

We are committed to high standards of reliability and transparency. However, certain situations may warrant a refund:

  • Cases Eligible for Refunds:
    • Proven technical issues:
      • Example: If an electronically signed document is not generated with the required QR code for validation.
    • Certification process failure:
      • If the platform cannot complete the final step of document certification.
    • Errors caused by Wraqi:
      • Any malfunction preventing the completion of your request.
  • Cases Not Eligible for Refunds:
    • Document rejection by an administration for external reasons (e.g., content errors, non-compliant format).
    • Errors or omissions in the information provided by the user.
Prepaid Electronic Signatures:
  • How it works:
    • You can purchase a predefined number of electronic signatures in advance.
    • These signatures can be used to sign your documents as needed.
    • Example: If you purchase a pack of 50 signatures, you can use them to sign up to 50 documents or 50 signatories.
  • Pricing:
    • The fee per electronic signature may vary depending on the number of signatures acquired. This allows you the flexibility to use them at your own pace.
  • Conditions:
    • Prepaid signatures are non-refundable.
    • They do not have an expiration date and can be used until the stock is exhausted.
    • Ideal for businesses or frequent users looking to optimize their administrative processes.
    • Important Note: The fee of 20 MAD covers administrative costs related to verification and processing. As such, it is non-refundable in cases of document rejection for these reasons.

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Do you have questions, suggestions, or complaints? Our team is here to help. Contact us for any information or assistance.

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